FAQS

To ensure the best possible experience when visiting the exhibition, sessions allow an hour visit for a limited number of people at any one time. 

Due to capacity restrictions, please arrive within 10 minutes of your scheduled session time. Sessions allow for an hour visit from the start of the session ie. 5.00pm to 6.00pm. If you arrive late, you may not be able to experience the full show.

After experiencing the exhibition, guests are invited to visit the gallery space on level 2.

To assist in protecting the art installations no food or drinks, backpacks, tripods or commercial photography allowed in the exhibition.

Daily-use backpacks and tripods may be checked into the Cloak Room at Level 2.

As we can not guarantee that there will be space available please store larger items and suitcases at Travellers Aid Melbourne luggage storage. It is located inside Flinders St Station on the main concourse near the escalators between platforms 9 and 10.

Due to the immersive nature of the exhibition and fragility of art works, we kindly ask that children are supervised at all times by an accompanying adult or carer. We encourage parents of toddlers to use prams where appropriate. 

We appreciate your cooperation

The exhibition is located in Flinders Street Station on level 3, Melbourne CBD 3000.

Our exhibition staff will greet you at the green door at 273 Flinders Street (near Boost Juice)

If you choose to drive, please note there is limited parking for the venue and traffic impact time of arrival.

Secure Parking
300 Flinders Street, Melbourne *No wheelchair access to lift available on Level 1.

Secure Parking
376 Flinders Street, Melbourne

Fed Square Carpark (for large vehicles)
Wilson Parking Russell Street Extension, Melbourne

Public Transport
Flinders Street Station provides access to all Melbourne Metro and VLine train services.

Nearest accessible trams are Stop 5 Flinders Street Station, Swanston St (routes 35, 70 and 75) and Stop 13 Flinders Street Station, Swanston St (routes 1, 3, 3a, 5, 6, 16, 64, 67, 72)

Alternatively, to plan your journey visit PTV.

Please note we encourage cashless payment.

There is no ATM onsite, however card facilities are available.

EXHIBITION IS SOLD OUT

I paid for a ticket but can’t find my confirmation/invoice, what do I do? 
Confirmation emails will come from Humanitix. If you can’t find your confirmation email and fees have been debited from your bank account, please search ‘humanitix’ in your main inbox, promotions and spam / junk folders. 

If you still can’t find your tickets, you may not have entered the correct email address. Please email exhibitions@rone.art with proof of purchase (screenshot of bank statement) so that we can escalate the issue. 

How can I change my tickets to a different session? 
This is a very high demand event and we have now sold out until the end of the exhibition so we are unable to issue any ticket swaps. We have however teamed up with the safe resale marketplace Tixel so you can easily sell your original tickets if you need. 

We recommend listing your tickets on Tixel as soon as you know you can’t make it - contact their team here if you need any help. If additional support is required, you can contact exhibitions@rone.art with details of your order and request. 

I can no longer attend my session. Can I get a refund? 
In line with the refund policy, you are not entitled to a refund if your personal circumstances have changed and you can no longer attend. If you can’t attend the exhibition, we have partnered with Tixel for safe resale transactions. Please list your tickets on Tixel for resale. 

Please see our refund policy for more information.

How do I sell my ticket? 
We have partnered with Tixel who provide a safe and easy resale marketplace for second hand tickets. Please do not use any other platforms to resell your tickets, as Tixel is the only approved partner that has been set up with the Humanitix integration.

If you have already found a buyer for your ticket but want to complete the transaction safely, you can create a private sale on Tixel by selecting the ‘make my listing private’ option at the final step. 

To sell your ticket visit tixel.com/sell and follow the prompts. 
Resale fees apply. 

The session I want to attend is sold out. Is there any way I can still attend?
Unfortunately we are completely sold out until the end of the exhibition. However, we have teamed up with the safe resale marketplace Tixel so you can easily find tickets for resale. Click here to see if any tickets have become available on Tixel. 

Please do not use any other platforms to buy tickets, as Tixel is the only approved partner that has been set up with the Humanitix integration.

Will the exhibition release more tickets or extend?
This exhibition will not be extended beyond 23 April 2023. 

If I have a companion card how do I access this ticket? 
If you are a companion card holder please contact exhibitions@rone.art with your order and companion card details. We will then issue you with a complimentary companion ticket to match your order.

Tickets are non-refundable unless special circumstances apply such as:

In the event that the organiser is required to reschedule or change the date or close the venue, your ticket will be refunded. 

In the event that you are unable to attend due to experiencing COVID-19 symptoms or have to isolate as per a DHHS directive. 

In the event you can no longer attend and you wish to sell your ticket, please visit Tixel for reselling.

How can I change my tickets to a different session? 

Due to the nature of the building, we have limited capacity, therefore we are often unable to swap to another session. 

If you wish to purchase a ticket last minute we have partnered with the safe resale marketplace Tixel so you can easily sell your original tickets and purchase tickets for a different session.

We recommend listing your tickets on Tixel as soon as you know you can’t make it - Log in and contact their team here if you need any help. If additional support is required, you can contact exhibitions@rone.art with details of your order and request. 

I can no longer attend my session. Can I get a refund? 

In line with the refund policy, you are not entitled to a refund if your personal circumstances have changed and you can no longer attend. If you can’t attend the exhibition, we have partnered with Tixel for safe resale transactions. Please list your tickets on Tixel for resale. 

Street accessible parking bays are available on Flinders Street opposite the entrance to the Station.

A major taxi rank is opposite the station on Flinders Street, and also on Swanston Street outside Flinders Street Station.

There is a DDA compliant ramp to provide access from street level at the main entry point on Flinders Street. Lift access is available to Level 3 and there is one hybrid ambulant toilet on this level. Guest Services Staff will be available to visitors who require any assistance.

There is a hybrid ambulant toilet located on the third floor. There is also a public accessible automatic toilet available on Flinders Street close to the exhibition entrance.

Seating is available at intervals throughout the exhibition on level 3 and the gallery on level 2.

The RONE team is committed to the wellbeing of all visitors to the exhibition.

The Victorian Government has recently relaxed some of the COVIDSafe measures for the state. However we ask when attending the exhibition, please remember to wash or sanitise your hands regularly, using one of the hand sanitisation stations throughout the space.

We also recommend packing a fitted face mask. While masks are not required by guests at Flinders Street Station, we strongly recommend masks be worn where physical distance cannot be maintained. A reminder that face masks must also be worn on public transport and in rideshare vehicles.

If you are experiencing COVID symptoms or have tested positive please stay home.

Photography for non-commercial purposes is allowed however we kindly ask that you are mindful of the experience of those around you.

Flinders Street Station was designed in 1899 and completed in 1910.

The third floor was for the Victorian Railways Institute (VRI). Other parts of the building were used for the running of the Victorian rail services, retail, community services, classrooms and community groups.

For more information on the history of the building visit www.flindersstreetstation.com.au

Can I buy tickets and products together?

Currently, these carts are separate.
When you click BUY TICKETS you are taken to a Humanitix integration. Tickets are purchased through this system.

When you click SHOP you are taken to the Shopify area of the website to purchase items.

How do I get to my product cart?

Push the number next to the SHOP cart. This number shows how many items are in your cart and will take you through the transaction process.