To ensure the best possible experience when visiting the exhibition, sessions allow an hour visit for a limited number of people at any one time. 

Due to capacity restrictions, please arrive within 10 minutes of your scheduled session time. Sessions allow for an hour visit from the start of the session ie. 5.00pm to 6.00pm. If you arrive late, you may not be able to experience the full show.

After experiencing the exhibition, guests are invited to visit the gallery space on level 2.

To assist in protecting the art installations no food or drinks, backpacks, tripods or commercial photography allowed in the exhibition.

Daily-use backpacks and tripods may be checked into the Cloak Room at Level 2.

As we can not guarantee that there will be space available please store larger items and suitcases at Travellers Aid Melbourne luggage storage. It is located inside Flinders St Station on the main concourse near the escalators between platforms 9 and 10.

Due to the immersive nature of the exhibition and fragility of art works, we kindly ask that children are supervised at all times by an accompanying adult or carer. We encourage parents of toddlers to use prams where appropriate. 

We appreciate your cooperation

The exhibition is located in Flinders Street Station on level 3, Melbourne CBD 3000.

Our exhibition staff will greet you at the green door at 273 Flinders Street (near Boost Juice)

Public Transport

Flinders Street Station provides access to all Melbourne Metro and VLine train services.

Nearest accessible trams are Stop 5 Flinders Street Station, Swanston St (routes 35, 70 and 75) and Stop 1 Flinders Street Station, Swanston St (routes 1, 3, 3a, 5, 6, 16, 64, 67, 72)

Alternatively, to plan your journey visit PTV.

If you choose to drive, please note there is limited parking for the venue and traffic impact time of arrival.

Secure Parking
300 Flinders Street, Melbourne
*No wheelchair access to lift available on Level 1.

Secure Parking
376 Flinders Street, Melbourne

Fed Square Carpark (for large vehicles)
Wilson Parking Russell Street Extension, Melbourne

Street accessible parking bays are available on Flinders Street opposite the entrance to the Station.

A major taxi rank is opposite the station on Flinders Street, and also on Swanston Street outside Flinders Street Station.

There is a DDA compliant ramp to provide access from street level at the main entry point on Flinders Street. Lift access is available to Level 3 and there is one hybrid ambulant toilet on this level. Guest Services Staff will be available to visitors who require any assistance.

There is a hybrid ambulant toilet located on the third floor. There is also a public accessible automatic toilet available on Flinders Street close to the exhibition entrance.

Seating is available at intervals throughout the exhibition on level 3 and the gallery on level 2.

I paid for a ticket but can’t find my confirmation/invoice, what do I do? 

Confirmation emails will come from Humanitix. If you can’t find your confirmation email and fees have been debited from your bank account, please search ‘humanitix’ in your main inbox, promotions and spam / junk folders. 

If you still can’t find your tickets, you may not have entered the correct email address. Please email exhibitions@rone.art with proof of purchase (screenshot of bank statement) so that we can escalate the issue. 

How do I sell my ticket? 

We have partnered with Tixel who provides a safe and easy resale marketplace for secondhand tickets. Please do not use any other platforms to resell your tickets, as Tixel is the only approved partner that has been set up with the Humanitix integration.

If you have already found a buyer for your ticket but want to complete the transaction safely, you can create a private sale on Tixel by selecting the ‘make my listing private’ option at the final step. 

To sell your ticket visit tixel.com/sell and follow the prompts. 
Resale fees apply. 

The session I want to attend is sold out. Is there any way I can still attend?

This is a very high demand event so it’s likely that most sessions are sold out. However, we have teamed up with the safe resale marketplace Tixel so you can easily find tickets for resale. Click here to see if any tickets have become available on Tixel. Please do not use any other platforms to buy tickets, as Tixel is the only approved partner that has been set up with the Humanitix integration.

If I have a companion card how do I access this ticket? 

If you are a companion card holder please contact exhibitions@rone.art with your order and companion card details.

How can I change my tickets to a different session? 

Due to the nature of the building, we have limited capacity, therefore we are often unable to swap to another session. 

If you wish to purchase a ticket last minute we have partnered with the safe resale marketplace Tixel so you can easily sell your original tickets and purchase tickets for a different session.

We recommend listing your tickets on Tixel as soon as you know you can’t make it - Log in and contact their team here if you need any help. If additional support is required, you can contact exhibitions@rone.art with details of your order and request. 

I can no longer attend my session. Can I get a refund? 

In line with the refund policy, you are not entitled to a refund if your personal circumstances have changed and you can no longer attend. If you can’t attend the exhibition, we have partnered with Tixel for safe resale transactions. Please list your tickets on Tixel for resale.